Shipping policy

General delivery

Each Inseparable garment is made on a pre-order basis which means the pieces will be available to order within a pre-order window and once the pre-order window closes our atelier will get your pieces ready to be sewn & shipped to you. Once the pre-order window closes, please allow 2-3 weeks for us to craft and ship your order to you. 

If your item is urgent, email us at info@inseparabledesign.com and we will certainly try to help you if we can.

How much is UK shipping?

We offer free standard UK shipping on orders over £150.

Each order below £150 is charged at a flat rate of £4.95 Royal Mail First Class Signed for or £3.50 Evri Next day.

Do you ship globally? 

Yes we do! We offer international shipping to all destinations.

Europe

We operate a standard charge of £10.00.

All orders over £250 receive free shipping.

While Brexit has created great challenges for small business like us, we are still shipping to the EU. We're doing our best to improve the situation regarding customs charges, but we can't guarantee that you will not be billed upon delivery. Inseparable does not cover the costs of VAT/Duties or any other fee that might be incurred with a delivery from us to the EU.  When your order enters your delivery country, the courier will be in touch with you via phone, text or email to let you know if you have any customs fees to pay. 

Australia

We operate a standard charge of £21.00 Royal Mail International Tracked & Signed.

Rest of the world

We accept orders worldwide for a delivery charge of £25.

All orders over £400 receive free shipping.

*Please note: Shipping costs are exclusive of any import tax or customs duties which may be payable on delivery. Inseparable is not responsible for any fees charged by customs. The carrier will contact you in case of any extra charges or customs clearance. This may delay the delivery. Please be advised that it is your responsibility to pay for these extra charges.

Will I receive a tracking number?

Once your order has been shipped, we will send you an email containing a tracking number, which allows you to easily track the progress of your order. Please allow 48 hours from the time your order has been placed until tracking information is made available. As we ship orders Monday to Friday, tracking details can only be supplied on weekdays.